Facebook founder and CEO Mark Zuckerberg speaks to reporters during a visit to the Massachusetts Institute of Technology in Cambridge, Massachusetts November 7, 2011. Zuckerberg is visiting MIT and Harvard University to recruit students to work at Facebook. (Photo : REUTERS/Brian Snyder)
A few months ago Eric Jackson, founder of Ironfire Capital, stated that Facebook will lose its dominance as a social network in less than ten years.
Reports Tuesday indicate that that demise might be sooner than expected as the popularity of Facebook dropped while its competitor Google+ increased in user popularity. The results from a social media customer satisfaction index also put Google + at the top of the social network hierarchy.
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According to the index, Facebook's customer satisfaction rating dropped eight percent to 61 on a 100-point scale while Google+ debuted with 78 and a tie at the top with Wikipedia.
The index also emphasized where Facebook failed and where Google + succeeded. Google+ does not have traditional advertising and emphasizes privacy a great deal more than Facebook. It is also known for better mobile service, an area that Jackson stated that Facebook was lacking. The index indicated that Facebook users complain time and again about ads, privacy, and constant changes with the interface. The latest complaints of interface change revolved around the despised timeline on user's profiles.
The blow was only one of many to the world's most popular social network. Facebook took a hit on the market Tuesday when a Capstone Investments report indicated that the number of users had dropped by 1.1 percent over the past six months. Facebook shares dropped 0.6 percent and closed at $28.09. Monday, the shares had dropped 8.1 percent.