It may not have the same sales figures as Apple or Samsung, but Nokia is topping customer satisfaction survey among most major U.S. carriers.
According to Amplified Analytics, detailed analysis of customers' feedback, reviews, and customer support communications have led to Apple, BlackBerry, HTC, Motorola, Nokia, and Samsung to be ranked among AT&T, Sprint, T-Mobile, and Verizon Wireless.
Starting with AT&T, Nokia received the best marks topping over 90 percent. Samsung was not far behind in second place. Apple, however, garnered the least in customer satisfaction, among the remaining companies, with under 80 percent.
Although Nokia's figures were not provided under Sprint, none of the smartphone companies reached 80 percent. HTC comfortably toppled Apple, Motorola, and Samsung, which round the top four, respectively.
HTC remains king, according to T-Mobile reviews, edging out Nokia with approximately 90 percent. While Apple smartphones were not recorded under T-Mobile at the time, BlackBerry received the distinction of having the least in customer satisfaction with about 70 percent.
Nokia rebounds to the top with Verizon with fewer than 85 percent customer satisfaction. Apple is next with approximately 78 percent, enough to beat Samsung's 65+ percent.
A total of 142,369 online customer reviews were gathered for the analysis and date prior to March 30.
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